Customer Service

Integrated system allowing orders to be selected by order number or
     by schedule number
User flexibility of combining multiple orders on Bill of Lading form
Inquiry of Invoiced Bills of Lading
Automatic entry of Bills of Lading based on scanned barcode ticket
******************************************************************

Bookings Inquiry by Customer or by Salesman
Bookings Summary and Detail Analysis Reports
Management Analysis Reports
Frame Inventory Analysis with vendor slippage information
Shipments and Bookings Cost Analysis
Marketing Plan Menu
******************************************************************

User friendly screens
Easily maintained fields for data entry
Interfaced with other modules for “on-the-fly” entry of records
Print menus for each master file
******************************************************************

Complete or partial shipments
Print Invoices
Automatic email of Invoice to customer and sales rep
Archive PDF copy of Invoice
Automatically creates sales commissions
Automatically creates G/L journal entries
Supports factoring and/or in-house accounts
Creates many types of sales analysis history
Optionally can create Fabric, Frame and Parts Inventory issues
Supports EDI invoicing to customers and factors
******************************************************************

Multiple Ship-To addresses
Prepayment / Deposits
Upholstered and/or case goods
Multiple fabrics per style (up to 19 fabrics)
Options for custom built styles (up to 12 options)
Print piecework production tickets
Print Acknowledgments
Archive PDF copy of acknowledgement
Automatic email of acknowledgement to customer and sales rep
Print Bills of Lading
Unlimited scheduling methods – (daily, weekly, monthly, truckload, etc.)
******************************************************************

Sales commission report
Customer sales by month (Current and Prior Year)
Style sales by month (Current and Prior Year)
Fabric sales by month (Current and Prior Year)
Unlimited detail sales history by customer
Unlimited detail sales history by salesman
Unlimited detail sales history by state
Unlimited detail sales history by style
Unlimited detail sales history by fabric
Ranking reports for customers, styles, fabrics and style/fabric
     combinations
Salesman analysis of bookings and shipments
******************************************************************

Display, List and Print user defined letters to your customers
Print Miscellaneous Mailing Labels
Sales Aid System Menu
Options to remove Invoiced and Deleted orders from system
Customer Claims Menu for tracking customer concerns, Return
     authorizations, etc.
******************************************************************

Integration of existing data with Sales Aids and Fabric Inventory 
Create Swatch Inventory automatically from existing data
Customer site swatch inventory scanning allowing Sales Rep’s to
     generate automatic swatch orders
Utilizes FTP to transmit swatch inventory to Sales Rep’s and to
   receive swatch orders from missing swatches
******************************************************************